It download ebook Outside In: The Power of Putting Customers at the Center of Your Business ePub FB2
Par salazar thomas le mercredi, février 10 2021, 10:13 - Lien permanent
Outside In: The Power of Putting Customers at the Center of Your Business. Harley Manning, Kerry Bodine, Josh Bernoff
Outside-In-The-Power-of.pdf
ISBN: 9780547913988 | 272 pages | 7 Mb

- Outside In: The Power of Putting Customers at the Center of Your Business
- Harley Manning, Kerry Bodine, Josh Bernoff
- Page: 272
- Format: pdf, ePub, fb2, mobi
- ISBN: 9780547913988
- Publisher: Houghton Mifflin Harcourt
It download ebook Outside In: The Power of Putting Customers at the Center of Your Business ePub FB2
Overview
What simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the Mayo Clinic better serve both doctors and patients? The solution in each case was a focus on customer experience, the most powerful—and misunderstood—element of corporate strategy today. Customer experience is, quite simply, how your customers ...